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Project transfer to IT services

Mark Donkersloot suggest that in most cases projects are well thought business cases and delivered at the end of their life cycle, successful or not, but in most cases not transferred properly to IT services department. In most cases the users get training, but the engineers who are responsible for the day to day operation hardly get any training, up to date documentation or any responsibility in the project team. To avoid this situation the Board must insist that there is a IT services representative in every project that has a strong IT component in it. This is a different roll than the normal IT engineers who are doing these projects as IT engineers. The goal is that during the project, the end product will be made ready for the IT service department when the project is coming to an end.

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Subject Matter

Skilled ResourcesExecution

About the Contributor:

Attributed Author

Mark Donkersloot

Mark Donkersloot lives in Belgium and is an Information- and process consultant and has lead multiple projects and teams during the last 20 years. Mark Donkersloot holds his own company where he supports companies in the complex world of information, process and project management. He studied Business IT & Management, followed by the Executive Master IT Governance and Assurance. His duo thesis about fail- and success factors in the Netherlands was created in cooperation with The Standish Group in Boston, under guidance of Professor dr. ing. Hans Mulder.
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