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QA Inside-Out


Jeff Sutherland said, that in 2006 Palm was trying to build a web operating system. They were running three-week sprints, but doing their testing later. The number one issue on a lean list is that nothing is partially complete. Their management said that they did not have enough testers to do the quality assurance inside of the sprint. So, I suggested an experiment like Edwards Deming would do. We would run a few sprints with the tester inside and also do the same QA in the current process. A few weeks later they had the data and found that one hour of testing inside the sprint took 24 hours outside of the sprint. So I said that that shows why they did not have enough testers. They were shocked. They asked, ‘Does that mean it takes two years to ship something we should ship in a month?’ I said, ‘If you can multiply it does!


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Subject Matter

Agile ProcessExecutive SponsorExecution

About the Contributor:

Attributed Author

Jeff Sutherland

Jeff Sutherland is CEO, Scrum, Inc. Scrum Inc. does Scrum training and publishing. As one of the inventors of Scrum, he is also chair of the Scrum Foundation and Senior Advisor and Agile Coach to Openview Venture Partners. Jeff started his career as a fighter pilot in the U.S. Air Force where he achieved Top Gun status in 1967 and flew 100 combat missions over North Vietnam. His last two tours of duty were at Stanford University where he received a M.S. in Statistics and the United States Air Force Academy where he taught Mathematics, Statistics, and Probability and a PHD from University of Colorado School of Medicine.
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