P17. Blaming the Victim
17. Blaming the Victim: is the practice of holding the client responsible for everything that goes wrong with the project, particularly if it ultimately fails. Poor requirements, lack of client staff cooperation, lack of client management involvement, slow client turnaround of review documents are common refrains (among others) in the blame game. The consultant exonerates himself of liability, leaving the client without recourse. The end result: protect billable hours for the consultant.
About the Contributor:
Phantom Advisor was a special group of Standish Analysts, IT executives, and notorious consultants that conducted a research project on how the big consulting firms manipulated their customers to maximize their fees and revenue. The Phantom Advisors conducted interviews, focus groups, and surveys to come up with a list of 21 common activities that consultants use to maximize revenue. The research was conducted in the spring of 1997 long before the book and HBO series “House of Lies”.