Jim Johnson rates Difficult Conversations 3 out of 5 butterflies. Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher wrote Difficult Conversations: How to Discuss what Matters Most. Since 1994 The Standish Group has continually said the three most important things in managing projects are communications, communications, and communications. While much of this book focuses on personal communications such as wife to husband or mother to son, the lessons can easily be translated to business communications. Project managers often have difficult conversations with stakeholders and this book offers methods to make them more productive. One of the biggest "takeaways" from this book is the advice to start the conversation in the third person. If you can put yourself in a neutral position at the start of the conversation, you may learn valuable information to move to a resolution that is satisfactory to both parties. On the other hand, if you start the conversation from a confrontational point you may never learn the real motivation of the other person or persons.
Notice to pm2go users: After much internal debate, it has been decided that The Standish Group will cease operations of pm2go.com on July 1, 2019. If you are close to completing a report, please keep this in mind. You will have access to your dashboard and advice platform only until August 1, 2019. The content of pm2go is being moved to Standish Group’s Knowledge Center. From the Knowledge Center we will continue to release a daily microblog. However, we will no longer be sending out e-mails or providing PDU credits & reports. You will be able access the daily blog directly from our home page: www.standishgroup.com. This is part of consolidating our websites which includes dezider.com, CHAOSTuesday.com and https://blog.standishgroup.com (Café’CHAOS).